Help Centre
Gaming should stay fun, and you have tools to help with that. Set limits, get time alerts or take a break any time. If you'd like outside support, ConnexOntario and GamTalk are ready to listen.
How fast do withdrawals arrive?
With most methods, your payout arrives in one to four hours. A bank wire, by contrast, can take 12 hours at most.
How do I get help by email?
Write to [email protected] with your question. Add your username so we can help you faster.
What are Port Perry Originals?
These games are our own creation, made only for this site. Spot them in a separate row of the lobby.
Can I step away or self-exclude?
Yes. You can pick a cooling-off period running from a single day to six weeks. If you want a longer pause, use self-exclusion instead.
Which studios run the live tables?
Our live tables come from BetGames and Ezugi. Every game is streamed with real dealers.
How are games tested for fairness?
Our games come from trusted studios, and independent labs like eCOGRA and GLI test them. So every result is random and fair.
How do I close my account?
To close your account, email [email protected] with your request. If what you need is a break from gambling, choose self-exclusion so the account remains closed.
Your limits
- Choose your own caps for deposits, wagers and stakes.
- Time alerts and reality checks while you play.
- Want a break? Set a timeout of anything between one day and six weeks.
- Shut your account permanently, or choose self-exclusion.
- Answer a brief set of self-assessment questions to see how your play is going.
- KYC and geolocation checks done before you can deposit.
- Cut a limit and the change is live straight away. Increase it, and you'll wait 24 hours for the new amount to start.